Tablesense · Legal

Refund and Cancellation Policy

Last updated 24 September 2026. This page applies to Tablesense, Indore, India.

Plain version: nothing is charged automatically, you can leave whenever you like, and if Tablesense turns out not to suit your café in the first two weeks of a new subscription we give the money back.

1. What you are paying for

A Tablesense subscription is ₹8,000 a year plus 18% GST and is paid a year in advance. Optional extras are charged separately, as set out in the terms of service.

2. Refund on a new subscription

If you are paying for Tablesense for the first time and it is not right for you, write to us within fourteen days of that first payment and we will refund it in full. You do not need to give a reason. The account then closes at the end of that period.

3. Refund after that

• A renewal, or a subscription more than fourteen days old, is not refundable in part or in whole. You keep the service until the end of the year you paid for.
• One-time charges, such as setting up your own WhatsApp number, are not refundable once the work has been done, because the cost is incurred with Meta at that point.
• WhatsApp broadcasting is billed by Meta for messages actually sent and cannot be refunded once they have gone out.
• If we fail to provide the service for a long period and cannot put it right, we will refund the unused part of your year. That is our own commitment and it is not limited by the rules above.

4. Cancelling

Tell us on WhatsApp at +91 91312 79090 or email support@tablesense.in. There is no form and no notice period. Your café keeps working until the end of the period you have paid for, and we will not invoice you again.

5. What happens to your data

Nothing is deleted when you cancel. The account becomes read only at the end of the paid period so you can still look things up, and you can ask for an export of your menu, orders, bills and customers at any time while it is open. Ninety days after the account closes we delete or anonymise the data, as described in the privacy policy. Tell us before then if you want it kept.

6. How a refund is paid

Refunds go back to the account the payment came from, within seven working days of us agreeing to it. Your bank may take a few days more to show it. Where GST was charged, the refund includes it.

7. If you disagree with a decision

Write to info@tablesense.in with "Refund" in the subject line. We will look at it again and answer within seven working days.